At ZipZapZoom, we strive to deliver the best possible experience with every order. We understand that sometimes things don’t go as planned, and we want to make our refund and cancellation process as transparent, fair, and straightforward as possible.

This Refund and Cancellation Policy applies to all transactions made through the ZipZapZoom mobile application, website (zipzapzoom.tech), and any related services operated by Seepees Group. By placing an order or subscribing to any plan on our platform, you acknowledge and agree to the terms set out in this policy.

2.1 When Can You Cancel?

You may cancel your order only within the following windows:

2.2  How to Cancel an Order

•     Open the ZipZapZoom app and go to My Orders

•     Select the order you wish to cancel

•     Tap ’Cancel Order’ — this option is only visible if the order is still within the cancellable window

•     Select a reason for cancellation from the dropdown

•     Confirm cancellation — you will receive a confirmation notification immediately

•     Alternatively, contact our support team atcontact@zipzapzoom.tech within the cancellable window

2.3  Cancellation by ZipZapZoom

We reserve the right to cancel any order in the following circumstances:

•     Product is out of stock or unavailable after order placement

•     Seller is unable to fulfil the order within a reasonable time

•     Incorrect pricing or product information was displayed due to a technical error

•     Delivery address is outside our current operational area

•     Suspected fraudulent activity or violation of our Terms and Conditions

•     Force majeure events — natural disasters, curfews, severe weather, or other circumstances beyond our control

In all cases of cancellation by ZipZapZoom, a full refund will be processed to your original payment method. You will be notified via push notification and email.

You are eligible for a full or partial refund in the following circumstances after delivery:

3.2  Not Eligible for Refund

Refunds will NOT be issued in the following situations:

3.3  How to Raise a Refund Request

1.    Open the ZipZapZoom app and go to My Orders

2.    Select the delivered order and tap ’Report an Issue’

3.    Select the issue type (wrong item / damaged / missing / not delivered)

4.    Upload a photo of the issue where applicable — this significantly speeds up resolution

5.    Submit your request — our team will review and respond within 24hours

6.    Alternatively, email contact@zipzapzoom.tech with your order ID, issue description, and photos

•     You may cancel your ZipPass auto-renewal at any time from the My Subscription section in the app

•     Cancellation of auto-renewal does NOT trigger an immediate refund — your ZipPass benefits remain active until the end of the current billing period

•     Once the billing period ends, your subscription will not renew and no further charges will be made

•     ZipPass subscription fees are non-refundable once the billing period has commenced, except as stated in Section 4.2

A full refund of the ZipPass subscription fee may be issued only in the following exceptional circumstances:

•     You were charged twice for the same billing period due to a payment gateway error

•     ZipZapZoom discontinues the ZipPass programme entirely during your active subscription period

•     A critical technical error on our platform caused your ZipPass benefits to not function for a significant portion of your billing period

Refund requests under these exceptions must be raised within 7 days of the relevant incident atcontact@zipzapzoom.tech.

•     Where applicable, a refundable security deposit is collected alongside your ZipPass subscription fee

•     The security deposit is held by ZipZapZoom for the duration of your active subscription

•     When your subscription ends and is not renewed, the security deposit will be refunded to your ZipZapZoom wallet within 7 business days

•     Wallet credits can be used for future orders on ZipZapZoom

•     Security deposits are not refundable to the original payment method — they are returned to your in-app wallet only

•     If you renew your subscription, the security deposit continues to be held and is not refunded

5.1  Product Subscription Cancellation

•     You may pause or cancel your product subscription at any time from the My Subscriptions section in the app

•     Cancellations must be made at least 12 hours before the next scheduled delivery to avoid being charged for that delivery

•     Cancellations made less than 12 hours before a scheduled delivery — that delivery will still proceed and be charged

•     Once cancelled, no further deliveries or charges will be made

5.2  Security Deposit — Product Subscriptions

•     A security deposit is applicable only for select products as determined by the admin (e.g., water containers, heavy returnable items)

•     Security deposits are NOT collected for consumable products such as milk, eggs, bread, or other perishables

•     The security deposit is fully refundable when the subscription is cancelled, provided the associated product/container is returned inacceptable condition

•     If the product/container is damaged or not returned, the security deposit may be forfeited partially or fully at ZipZapZoom’s discretion

•     Security deposit refunds will be credited to your ZipZapZoom wallet within 7 business days of cancellation and return confirmation

5.3  Missed or Failed Deliveries — ProductSubscription

•     If a scheduled delivery is missed due to ZipZapZoom’s fault (no delivery agent, operational issue), a full refund for that delivery will be processed to your wallet

•     If a scheduled delivery fails because you were unavailable at the delivery address, no refund will be issued for that delivery

•     If you wish to skip a scheduled delivery, you must do so atleast 12 hours in advance through the app

Once a refund is approved by our team, the time it takes to reach you depends on your original payment method. The following timelines apply:

6.1  Refund Status Tracking

You can track the status of your refund at any time:

•     In the app: My Orders > Select the order > Refund Status

•     Via email: You will receive email updates at each stage of the refund process

•     Via support: Contact contact@zipzapzoom.tech with your order ID for a status update

For orders placed using Cash on Delivery (COD):

•     Refunds for COD orders cannot be returned as cash — they will be credited to your ZipZapZoom Wallet

•     ZipZapZoom Wallet credits can be used for any future order on the platform

•     Wallet credits do not expire and carry no transaction charges

•     In cases where the customer prefers a bank transfer instead of wallet credit, please contact contact@zipzapzoom.tech — bank transfers for CODrefunds are processed within 7 business days and require your bank account details

In certain situations, a partial refund may be issued rather than a full refund:

•     Only some items in the order were missing or damaged — refund will be proportionate to the affected items

•     Product received was slightly different but still usable — a partial refund may be offered at ZipZapZoom’s discretion

•     Delivery charge is non-refundable in cases of partial refund sunless the entire order is being refunded

The exact partial refund amount will be communicated to you via email or in-app notification before processing.

If you are not satisfied with our decision on your refund request, you may escalate the matter:

ZipZapZoom takes fraudulent refund claims seriously. The following actions may result in account suspension or permanent ban:

•     Repeatedly filing false claims of missing or damaged items

•     Providing fabricated photographic evidence

•     Placing orders with the intention of claiming refunds without genuine grounds

•     Abusing the refund system to obtain free products

We use order history, delivery confirmation data, and delivery agent reports to verify all refund claims. Accounts found to be abusing our refund policy will be flagged and may be reported to relevant authorities.

ZipZapZoom reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be notified to users via push notification and will be effective from the date published on zipzapzoom.tech/refund-policy. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.

For any questions or assistance regarding refunds or cancellations, please reach out to us:

This policy was last updated on 11th April 2026 and supersedes all prior refund and cancellation policies. ZipZapZoom  |  Aproduct of Seepees Group  |  zipzapzoom.tech