About Us
1. Who We Are
ZipZapZoom is a next-generation quick-commerce delivery platform, proudly built and operated by Seepees Group, headquartered in Siliguri, West Bengal, India. We are on a mission to redefine the way Indians shop for everyday needs — bringing everything from fresh groceries and daily essentials to electronics and household products directly to your doorstep, faster than you ever thought possible.
Born in Siliguri — one of North India’s most dynamic and rapidly growing commercial hubs — ZipZapZoom is designed for the modern Indian consumer who values speed, convenience, and reliability. Whether you need a litre of milk at 7 AM, a light bulb in the middle of the afternoon, or a snack at midnight, ZipZapZoom is built to get it to you in minutes, not hours.
We believe that time is the most valuable thing a person has.ZipZapZoom exists to give that time back.
| ⚡ Speed First Every decision we make starts with one question — how do we make this faster for the customer? | 🤝 Built on Trust Honest pricing, transparent delivery times, and a no-nonsense refund policy. We say what we do and do what we say. | 🌱 Community Rooted We partner with local sellers and businesses, keeping commerce within the community that supports us. |
2. Our Story
Siliguri sits at the crossroads of five states and is a gateway to the Northeast, Bhutan, Nepal, and Bangladesh. It is a city of commerce, energy, and ambition — and yet, for its residents, the experience of getting everyday products delivered quickly and reliably was always a challenge. Large quick-commerce platforms focused on metros. Siliguri was overlooked.
Seepees Group saw this gap and decided to do something about it. The idea was simple: build a platform that treats every city — not just Mumbai, Delhi, or Bangalore — as a first-class market. A platform that gives a customer in Siliguri the same ultra-fast delivery experience as someone in any major Indian city.
And so ZipZapZoom was born — a platform that starts local, thinks national, and is built to scale Pan India. The name itself captures the spirit: Zip — the speed of our service. Zap — the instant connection between customer and product. Zoom — the ambition to grow, fast.
3. Our Mission & Vision
| OUR MISSION To make ultra-fast delivery accessible to every Indian — not just those in the biggest cities — by building a platform that is fast, reliable, affordable, and genuinely built for the way India lives. | OUR VISION To become India’s most trusted quick-commerce platform — a household name in every city, town, and locality — by 2030. |
4. What We Deliver
ZipZapZoom is not a single-category app. We are a multi-category quick-commerce platform covering everything a household, individual, or small business needs on a daily basis. From your morning grocery run to an emergency electronics purchase — we have it.
| | Category | What We Carry |
| 🥬 | Fresh Produce | Fruits, vegetables, leafy greens, herbs — sourced fresh daily from local suppliers |
| 🥛 | Dairy & Eggs | Milk, curd, paneer, butter, cheese, cream, and eggs from trusted brands |
| 🍚 | Staples & Dry Goods | Rice, atta, dal, oil, sugar, spices, masalas, and all kitchen essentials |
| 🧃 | Beverages & Snacks | Packaged juices, soft drinks, chips, biscuits, chocolates, instant noodles, and tea/coffee |
| 🧴 | Personal Care | Shampoo, soap, toothpaste, skincare, deodorants, and hygiene products |
| 🏠 | Household Essentials | Cleaning products, detergent, utensils, storage items, and home supplies |
| 💊 | Health & Wellness | OTC medicines, vitamins, supplements, baby care, and health monitoring devices |
| 📱 | Electronics & Accessories | Chargers, cables, earphones, mobile accessories, bulbs, switches, and small appliances |
| 🐾 | Pet Care | Pet food, treats, grooming products for dogs and cats |
| 📚 | Stationery & Office | Notebooks, pens, printer paper, and everyday office supplies |
5. How ZipZapZoom Works
We have built ZipZapZoom to be as simple and frictionless as possible. Here is how it works:
| 1 | Download the ZipZapZoom app (Android & iOS) or visit zipzapzoom.tech. Create your account in under 30 seconds using your mobile number, Google, or Apple Sign-In. |
| 2 | Enter your delivery address. Our Google Maps integration pinpoints your location with precision, so your delivery reaches exactly the right door. |
| 3 | Browse thousands of products across all categories. Use voice search to find what you need in seconds — just tap the mic and speak the product name. |
| 4 | Add to cart, apply any available coupons or your ZipPass subscription discount, and choose your payment method — UPI, card, net banking, wallet, or Cash on Delivery. |
| 5 | Your order is instantly routed to the nearest seller. Warehouse staff pick and pack your items, and a delivery agent is dispatched to your address. |
| 6 | Track your delivery live on the map. Get push notifications at every stage — confirmed, picked up, out for delivery, and delivered. |
6. The ZipPass Advantage
ZipZapZoom offers ZipPass — our premium subscription programme designed to make your shopping experience even more rewarding. Think of it as your ultra-fast delivery membership.
| ZipPass Benefits | Product Subscriptions |
| • Free or discounted delivery on every order • Exclusive member discounts on products • Available in monthly, quarterly & annual plans • Priority customer support • Early access to new products and deals | • Subscribe to specific products on a schedule • Choose daily, every 2 days, weekly, bi-weekly • Never run out of what you use most • Pause or cancel anytime with 12 hours notice • Flexible start date and frequency control |
7. Our Platform — Built for India
ZipZapZoom is a fully custom-built technology platform, engineered ground-up for the Indian market. Every feature has been thoughtfully designed with the Indian consumer in mind.
| 🗣️ Voice Search Speak the product name in your language. Our Google Speech-to-Text integration understands you. | 🗺️ Live Tracking Watch your delivery agent move towards you in real time on an interactive map. | 💳 Flexible Payments UPI, cards, net banking, digital wallets, or Cash on Delivery — pay the way you prefer. |
| 🔔 Smart Notifications Stay updated at every step — order placed, picked up, out for delivery, and delivered. | 🏪 Multi-Vendor Shop from multiple local sellers in one cart. One checkout, one delivery. | 📦 Warehouse Tech Our barcode-powered warehouse system ensures every item picked is exactly what you ordered. |
8. Our Commitment to You
We understand that trust is earned — not assumed. Here is what you can always count on from ZipZapZoom:
• Accurate product listings — what you see is what you get
• Transparent pricing — no hidden charges, no last-minute surprises
• Honest delivery time estimates —we will always tell you the real expected time
• Fair refund policy — if something goes wrong, we make it right
• Your data is protected — we never sell your personal information to third parties
• 24x7 customer support via live chat and email — we are always here when you need us
• Continuous improvement — we listen to feedback and act on it, every week
9. Our Seller Partners
ZipZapZoom is a marketplace. Behind every order is a local seller — a store owner, a supplier, a small business owner who has chosen to partner with us to reach more customers and grow their business.
We carefully onboard and verify our seller partners to ensure product quality, stock accuracy, and fulfilment reliability. Our sellers benefit from:
• Access to a growing customer base across India
• A dedicated seller portal to manage products, orders, and inventory
• Real-time order notifications and fulfilment tools
• Analytics and sales reporting to help them grow
• ZipZapZoom’s technology handling the discovery, payments, and delivery logistics
If you are a seller or supplier interested in partnering with ZipZapZoom, please contact us at contact@zipzapzoom.tech.
10. Our Delivery Partners
Our delivery partners are the heartbeat of ZipZapZoom. Every order that reaches your door does so because of their effort, speed, and dedication. We are committed to building a delivery partner network that is:
• Fairly compensated — transparent earnings with no hidden deductions
• Well-supported — a dedicated app with route guidance, order management, and real-time communication
• Safe — following all road safety and hygiene protocols
• Respected — treated as integral members of the ZipZapZoom team
If you are interested in becoming a ZipZapZoom delivery partner, please contact us at contact@zipzapzoom.tech.
11. Starting in Siliguri, Growing Across India
Siliguri is more than just our birthplace — it is proof of our belief that every city in India deserves world-class delivery services. Siliguri is a tier-2 powerhouse, a commercial corridor connecting the Northeast and beyond, home to millions of aspirational, digitally-connected consumers who deserve exactly what the metros have.
We are starting here with full force — deep local knowledge, strong seller partnerships, and a platform built to scale. As we grow, ZipZapZoom will expand city by city, maintaining the same standard of speed, reliability, and care that we are building in Siliguri today.
Pan India is not a distant dream — it is the plan. And itstarts now.
12. Get in Touch
| General Enquiries | contact@zipzapzoom.tech |
| Seller Partnerships | contact@zipzapzoom.tech |
| Delivery Partners | contact@zipzapzoom.tech |
| Website | https://zipzapzoom.tech |
| Headquarters | Siliguri, West Bengal, India |
"We don’t just deliver products. We deliver timeback to the people who matter."
ZipZapZoom | Aproduct of Seepees Group | Siliguri, India | zipzapzoom.tech