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About Us

 1. Who We Are

ZipZapZoom is a next-generation quick-commerce delivery platform, proudly built and operated by Seepees Group, headquartered in Siliguri, West Bengal, India. We are on a mission to redefine the way Indians shop for everyday needs — bringing everything from fresh groceries and daily essentials to electronics and household products directly to your doorstep, faster than you ever thought possible.

 

Born in Siliguri — one of North India’s most dynamic and rapidly growing commercial hubs — ZipZapZoom is designed for the modern Indian consumer who values speed, convenience, and reliability. Whether you need a litre of milk at 7 AM, a light bulb in the middle of the afternoon, or a snack at midnight, ZipZapZoom is built to get it to you in minutes, not hours.

 

We believe that time is the most valuable thing a person has.ZipZapZoom exists to give that time back.

 

Speed First

Every decision we make starts with one question — how do we make this faster for the customer?

🤝

Built on Trust

Honest pricing, transparent delivery times, and a no-nonsense refund policy. We say what we do and do what we say.

🌱

Community Rooted

We partner with local sellers and businesses, keeping commerce within the community that supports us.

 

 2. Our Story

Siliguri sits at the crossroads of five states and is a gateway to the Northeast, Bhutan, Nepal, and Bangladesh. It is a city of commerce, energy, and ambition — and yet, for its residents, the experience of getting everyday products delivered quickly and reliably was always a challenge. Large quick-commerce platforms focused on metros. Siliguri was overlooked.

 

Seepees Group saw this gap and decided to do something about it. The idea was simple: build a platform that treats every city — not just Mumbai, Delhi, or Bangalore — as a first-class market. A platform that gives a customer in Siliguri the same ultra-fast delivery experience as someone in any major Indian city.

 

And so ZipZapZoom was born — a platform that starts local, thinks national, and is built to scale Pan India. The name itself captures the spirit: Zip — the speed of our service. Zap — the instant connection between customer and product. Zoom — the ambition to grow, fast.

 

 3. Our Mission & Vision

 

OUR MISSION

To make ultra-fast delivery accessible to every Indian — not just those in the biggest cities — by building a platform that is fast, reliable, affordable, and genuinely built for the way India lives.

OUR VISION

To become India’s most trusted quick-commerce platform — a household name in every city, town, and locality — by 2030.

 

 4. What We Deliver

ZipZapZoom is not a single-category app. We are a multi-category quick-commerce platform covering everything a household, individual, or small business needs on a daily basis. From your morning grocery run to an emergency electronics purchase — we have it.

 

 

Category

What We Carry

🥬

Fresh Produce

Fruits, vegetables, leafy greens, herbs — sourced fresh daily from local suppliers

🥛

Dairy & Eggs

Milk, curd, paneer, butter, cheese, cream, and eggs from trusted brands

🍚

Staples & Dry Goods

Rice, atta, dal, oil, sugar, spices, masalas, and all kitchen essentials

🧃

Beverages & Snacks

Packaged juices, soft drinks, chips, biscuits, chocolates, instant noodles, and tea/coffee

🧴

Personal Care

Shampoo, soap, toothpaste, skincare, deodorants, and hygiene products

🏠

Household Essentials

Cleaning products, detergent, utensils, storage items, and home supplies

💊

Health & Wellness

OTC medicines, vitamins, supplements, baby care, and health monitoring devices

📱

Electronics & Accessories

Chargers, cables, earphones, mobile accessories, bulbs, switches, and small appliances

🐾

Pet Care

Pet food, treats, grooming products for dogs and cats

📚

Stationery & Office

Notebooks, pens, printer paper, and everyday office supplies

 

 5. How ZipZapZoom Works

We have built ZipZapZoom to be as simple and frictionless as possible. Here is how it works:

 

1

Download the ZipZapZoom app (Android & iOS) or visit zipzapzoom.tech. Create your account in under 30 seconds using your mobile number, Google, or Apple Sign-In.

2

Enter your delivery address. Our Google Maps integration pinpoints your location with precision, so your delivery reaches exactly the right door.

3

Browse thousands of products across all categories. Use voice search to find what you need in seconds — just tap the mic and speak the product name.

4

Add to cart, apply any available coupons or your ZipPass subscription discount, and choose your payment method — UPI, card, net banking, wallet, or Cash on Delivery.

5

Your order is instantly routed to the nearest seller. Warehouse staff pick and pack your items, and a delivery agent is dispatched to your address.

6

Track your delivery live on the map. Get push notifications at every stage — confirmed, picked up, out for delivery, and delivered.

 

 6. The ZipPass Advantage

ZipZapZoom offers ZipPass — our premium subscription programme designed to make your shopping experience even more rewarding. Think of it as your ultra-fast delivery membership.

 

ZipPass Benefits

Product Subscriptions

      Free or discounted delivery on every order

      Exclusive member discounts on products

      Available in monthly, quarterly & annual plans

      Priority customer support

      Early access to new products and deals

      Subscribe to specific products on a schedule

      Choose daily, every 2 days, weekly, bi-weekly

      Never run out of what you use most

      Pause or cancel anytime with 12 hours notice

      Flexible start date and frequency control

 

 7. Our Platform — Built for India

ZipZapZoom is a fully custom-built technology platform, engineered ground-up for the Indian market. Every feature has been thoughtfully designed with the Indian consumer in mind.

 

🗣️

Voice Search

Speak the product name in your language. Our Google Speech-to-Text integration understands you.

🗺️

Live Tracking

Watch your delivery agent move towards you in real time on an interactive map.

💳

Flexible Payments

UPI, cards, net banking, digital wallets, or Cash on Delivery — pay the way you prefer.

🔔

Smart Notifications

Stay updated at every step — order placed, picked up, out for delivery, and delivered.

🏪

Multi-Vendor

Shop from multiple local sellers in one cart. One checkout, one delivery.

📦

Warehouse Tech

Our barcode-powered warehouse system ensures every item picked is exactly what you ordered.

 

 8. Our Commitment to You

We understand that trust is earned — not assumed. Here is what you can always count on from ZipZapZoom:

 

     Accurate product listings — what you see is what you get

     Transparent pricing — no hidden charges, no last-minute surprises

     Honest delivery time estimates —we will always tell you the real expected time

     Fair refund policy — if something goes wrong, we make it right

     Your data is protected — we never sell your personal information to third parties

     24x7 customer support via live chat and email — we are always here when you need us

     Continuous improvement — we listen to feedback and act on it, every week

 

 9. Our Seller Partners

ZipZapZoom is a marketplace. Behind every order is a local seller — a store owner, a supplier, a small business owner who has chosen to partner with us to reach more customers and grow their business.

 

We carefully onboard and verify our seller partners to ensure product quality, stock accuracy, and fulfilment reliability. Our sellers benefit from:

     Access to a growing customer base across India

     A dedicated seller portal to manage products, orders, and inventory

     Real-time order notifications and fulfilment tools

     Analytics and sales reporting to help them grow

     ZipZapZoom’s technology handling the discovery, payments, and delivery logistics

 

If you are a seller or supplier interested in partnering with ZipZapZoom, please contact us at contact@zipzapzoom.tech.

 

 10. Our Delivery Partners

Our delivery partners are the heartbeat of ZipZapZoom. Every order that reaches your door does so because of their effort, speed, and dedication. We are committed to building a delivery partner network that is:

     Fairly compensated — transparent earnings with no hidden deductions

     Well-supported — a dedicated app with route guidance, order management, and real-time communication

     Safe — following all road safety and hygiene protocols

     Respected — treated as integral members of the ZipZapZoom team

 

If you are interested in becoming a ZipZapZoom delivery partner, please contact us at contact@zipzapzoom.tech.

 

 11. Starting in Siliguri, Growing Across India

Siliguri is more than just our birthplace — it is proof of our belief that every city in India deserves world-class delivery services. Siliguri is a tier-2 powerhouse, a commercial corridor connecting the Northeast and beyond, home to millions of aspirational, digitally-connected consumers who deserve exactly what the metros have.

 

We are starting here with full force — deep local knowledge, strong seller partnerships, and a platform built to scale. As we grow, ZipZapZoom will expand city by city, maintaining the same standard of speed, reliability, and care that we are building in Siliguri today.

 

Pan India is not a distant dream — it is the plan. And itstarts now.

 

 12. Get in Touch

 

General Enquiries

contact@zipzapzoom.tech

Seller Partnerships

contact@zipzapzoom.tech

Delivery Partners

contact@zipzapzoom.tech

Website

https://zipzapzoom.tech

Headquarters

Siliguri, West Bengal, India

 

 

 

"We don’t just deliver products. We deliver timeback to the people who matter."

ZipZapZoom  |  Aproduct of Seepees Group  |  Siliguri, India  | zipzapzoom.tech

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